My Rapyd account has been created more than 2 months ago. It has been collecting my money since the first day, but not even a single cent has been settled to my bank account so far, due to a wrong beneficiary name that nobody has been able to change. Even I had to spot the problem by myself, because not a single person was able to detect the problem before me.
Last week I was told to delete my bank account and add it again. I did it more than 5 working days ago, and the bank account it’s still pending and no money settled on it.
While this happened, I sent emails to literally every Rapyd support email that I found on the web, and all the tickets have been closed with no answer. Every other “contact support” space on the portal doesn’t let me send a ticket or gets no answers.
This is called misappropriation of money, and my lawyer has already everything ready to open a legal dispute with you if I don’t have my money settled on my bank account within 2 days.
In Italy I have never witnessed a worse working ethics than the one I have seen in Rapyd in just 2 months of experience.