Production Credential Permission

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1

We are getting this error when we are using production credentials but working fine on sandbox env.

    "error_code": "ROUTE_PERMISSION_ERROR",
    "status": "ERROR",
    "message": "The request failed due to lack of permission",
    "response_code": "ROUTE_PERMISSION_ERROR",
2

Sorry for the delay in replying. Please open a ticket with Client Support - https://support.rapyd.net/

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3

Having the same issue. Have opened a ticket with support but I’ve heard little back. Did this get resolved for you?

4

Thanks @gazz57, you will need to activate your account as well, described here Rapyd Docs | Error.

5

Actually, account activation is not required immediately - only after the transaction volume reaches a certain threshold.

6

We have the same issue. Did you find a solution to this @gazz57 ?

7

Our account is fully active but we still have this issue. Did you find a solution to this @CharlesDorsett ?

8

Our account is fully active but we still have this issue. Did you find a solution to this @Community_Team
?

9

I think you should contact Client Support - they have the tools to look into this for you. Good luck.

10

Hey there. To add to what Charles mentioned above. Our Support team has access to the right tools to help you. You can learn more in this doc. Client Support.

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