Production Credential Permission

We are getting this error when we are using production credentials but working fine on sandbox env.

    "error_code": "ROUTE_PERMISSION_ERROR",
    "status": "ERROR",
    "message": "The request failed due to lack of permission",
    "response_code": "ROUTE_PERMISSION_ERROR",

Sorry for the delay in replying. Please open a ticket with Client Support -

1 Like

Having the same issue. Have opened a ticket with support but I’ve heard little back. Did this get resolved for you?

Thanks @gazz57, you will need to activate your account as well, described here Activating Your Account (KYB).

Actually, account activation is not required immediately - only after the transaction volume reaches a certain threshold.