Cant activate account

,
1

I know this might not be the right place to ask about account activation, but without it being active i cannot send a support ticket from the client support dashboard page.

This is what i get in my “Get started” page (in the sandbox):

Screenshot 2024-06-28 at 8.05.31 AM
Screenshot 2024-06-28 at 8.05.31 AM2518×346 24 KB

Shouldn’t i see a “Verify account” button?

For reference this is my account status:

{
        "is_checkout_page_created": false,
        "is_bank_account_created": false,
        "is_account_certified": false,
        "is_kyb_submitted": false,
        "is_kyb_approved": false,
        "is_hidden": false,
        "is_sftp_requested": false,
        "is_completed_payment_exists": false,
        "is_completed_payout_exists": false,
        "is_virtual_account_created": false,
        "is_corporate_card_created": false,
        "is_plugin_added": false,
        "is_payment_link_created": false,
        "is_branding_configured": true,
        "is_team_member_invited": false,
        "is_contacted_sales_onboarding": false,
        "is_close_account_requested": false,
        "is_subscription_created": false
    }

Without the account fully activated i can’t access some features like card program creation, card issuing, etc.

2

Hi @niccolo.fant – welcome to the developer community.

In the screenshot you shared, you can see the label on the far right, ‘Pending’—this means your account is under review.

If you want to check on the status or get an update I would suggest emailing support@rapyd.net as you are unable to create a support ticket.

Hope this helps.

3

Ye, i noticed it says pending but it’s been like that for 2 weeks now, is it normal?

4

It is. Here is another document and an excerpt that may help. You can always email support@rapyd.net and see if you can get an update. Really hope this helps.

Step 3: A Compliance Specialist Will Begin To Look at Your Application

To complete business verification and verify bank account ownership your account will go into review. Depending on your country, it can take up to 30 days to approve your application before your account can be activated. If the compliance specialist is missing information and needs additional details to get your account approved they will reach out to you.

1 Like