Shopify Plugin Credential Keys Error

Hi, I’m new to this community.
I tried to connect Rapyd with Shopify but I kept getting an error message after inputting the credential keys. I’ve tried several times but it still won’t let me through. What can I do?

Welcome @Reagan_Andersson to the Rapyd Developer Community! :dash:

As you are inputting your credentials keys for Shopify, I just wanted to confirm these are the plugin keys and not your API keys?

You can refer to the guide on the Shopify plugin keys location.

Hi Kyle,

Thanks for your response. I did mistakenly input the API keys, now I’m trying to input the sandbox and live mode plugins, but I can’t find the button to enable live mode. Do I need to wait for the request approval first to do so?

Yes, if by live mode you mean production, you will need to be approved first before into production.

I see you completed the form and awaiting someone to get in touch.

In the meantime you can email or message me with some info and we can pass it on to the right team member:

  • What is your name?
  • Are you a developer?
  • What country is your business registered in?
  • What is your website?
  • How many employees do you have?
  • Do you have a current TPV (Total Production Value)?