PAX A77 Wi-Fi/4G Guide

Community_Team
Sat, 01 Jul 2023 04:00:00 +0000
Merchant Support Guides - UK/Ireland Only

Rapyd - Getting Started with PAX A77.pdf (4.7 MB)

WHAT’S IN THE BOX

In your pack, you will receive:

➔ PAX A77 terminal (Wi-Fi/ 4G)
➔ Charging cable
➔ Charging base unit
➔ Micro SIM card

ABOUT THE TERMINAL

You will find the Power button on the right hand side. Hold it down for 2-4 seconds
to turn on the terminal. This is also a Wake Up button, when the terminal is in
standby mode.

The contactless reader is on the back of the terminal. It comes with a battery
already installed, and a Micro SIM card, if this was part of your order.

The A77 is a touchscreen device, and you can navigate around menus in a way that
will be familiar to most android users. When charged, it typically displays the
Payments home screen.

GETTING STARTED

When you receive your terminal, you should:

➔ set your terminal up in a convenient location
➔ charge the terminal
➔ connect it to an internet source using Wi-Fi
➔ connect via a mobile network
➔ log into the POSitive app - this will involve changing your password
➔ do a test transaction for a nominal amount

You may then want to:

➔ Create new users
➔ Change the display and other settings

CHARGING YOUR A77

The charging port is on the top of the terminal. It is a standard USB-C port. You can
charge the device by plugging the charger cable (supplied) directly into a power
source, a PC, or an in-vehicle charger.

You can also charge it by placing it on the base station.

CONNECTING TO THE INTERNET

You must have a WiFi or a mobile signal to process transactions using the A77. The
terminal is shipped with Mobile & WiFi capabilities. If you have requested a SIM, it
will have the SIM installed.

Your Wi-Fi network must be secured with a password, and must not require the
device to open a browser to allow connection to the internet. You can set up your
Wi-Fi and cellular network settings from the menu on the Home screen.

Using Wi-Fi

1. Tap the menu button in the top right hand corner.

2. From the pop up menu, select Wi-Fi Settings.

3. A list of available networks is displayed. Select the network you want to
connect to.

4. Key in the password when prompted, and press the ‘connect’ icon.

5. The terminal will then start connecting to the network.
Using Mobile Network

6. Tap the menu button in the top right hand corner.

7. From the pop up menu, select Cellular Settings.

8. Choose ‘Select Network’.

9. A list of available networks is displayed. Select the network you want to
connect to.

10. The terminal will then start connecting to the network.
Important.
The terminal will automatically connect to the best mobile network available, this is
a manual option if you wish to choose a network you find best in your area.

CARING FOR YOUR TERMINAL

Be careful to avoid spilling liquids on your terminal or base.

Clean it with a soft cloth. Do not use water, cleaning agents, or abrasive materials.

Be sure to turn off the terminal before cleaning.

The magnetic swipe and chip card readers should be cleaned regularly with a
suitable cleaning card.

FUNCTION KEYS

The following keys give you easy access to key functions on the A77.

TURNING ON THE A77

Press the upper right button on the side to turn on the terminal.

TURNING OFF THE A77

Press and hold the upper right button on the side of the terminal, then select
Power off on the touchscreen to turn off the terminal.

USER ID & PASSWORD

When you login to your terminal for the first time you will need your user
credentials. The user ID will be 1234, you will then be prompted for a password.

The first time you enter this, the password is 0000. You will be prompted to change
it before you can process any transactions.

PROCESSING PAYMENTS

Users of the A77 will process transactions using the POSitive app.

Logging in to the POSitive app

When you first turn on the terminal, the initial screen is displayed, showing the date
and version of the software you are running.

1. Tap the Payments icon to progress to the next screen.

Important.

You may see the following error/ notification:

➔ Error message - Comms Limited
➔ No Wi-Fi or Active SIM Found. Operations will be limited.
➔ Option - Dismiss

This is displayed if there is no SIM card, and you are outside a connected Wi-Fi.

2. After a brief pause, you will be prompted for a User ID and a password.

3. Key in the login details provided to you. They will consist of a numerical User
ID and password.

Notes:

You will be prompted to change your password once you have logged in for the first
time. If you wish, you can choose to save the credentials.

4. Having successfully logged in, you will be presented with the home screen,
with the Main Menu tab uppermost.

Doing a Test Transaction

It is a good idea to do a test transaction with your own card, for a nominal amount
of, say, 1p, to make sure that everything is working as expected.

Important.

Users/cashiers must log in to the terminal before they can process transactions.
You can set the amount of time that can elapse before the terminal goes into
standby. You can also set brightness level and other display settings.

SETTING UP EMAIL RECEIPTS

The A77 only offers email receipt capabilities as the terminal does not have a till
roll holder installed on it. Sending email receipts is quick and simple once a
transaction has been completed.

Once a transaction has approved / declined the below screen will be displayed.

You can then view these receipts on screen to confirm any information you wish. If
the cardholder requests a copy of their receipt, simply select the “MAIL
CARDHOLDER” option and enter in their email address.