# Shopify Plugin Credential Keys Error

**URL:** <https://community.rapyd.net/t/shopify-plugin-credential-keys-error/58845>\
**Category:** Getting Started\
**Created:** [August 24, 2023, 9:19am UTC](https://community.rapyd.net/t/shopify-plugin-credential-keys-error/58845 "2023-08-24T09:19:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Reagan\_Andersson](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/reagan_andersson/32/22091_2.png) [@Reagan\_Andersson](https://community.rapyd.net/u/Reagan_Andersson)\
**Post date:** [August 24, 2023, 9:19am UTC](https://community.rapyd.net/t/shopify-plugin-credential-keys-error/58845/1 "2023-08-24T09:19:45Z")

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Hi, I’m new to this community.  
I tried to connect Rapyd with Shopify but I kept getting an error message after inputting the credential keys. I’ve tried several times but it still won’t let me through. What can I do?

 ![Untitled-1](https://us1.discourse-cdn.com/flex016/uploads/rapyd/original/3X/0/b/0b24d4765be2db797eb7ad977ad65ea8a4f9dad2.jpeg)

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**Author:** ![Community\_Team](https://avatars.discourse-cdn.com/v4/letter/c/46a35a/32.png) [@Community\_Team](https://community.rapyd.net/u/Community_Team)\
**Post date:** [August 24, 2023, 4:53pm UTC](https://community.rapyd.net/t/shopify-plugin-credential-keys-error/58845/2 "2023-08-24T16:53:02Z")

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Welcome @Reagan_Andersson to the Rapyd Developer Community! :dash:

As you are inputting your credentials keys for Shopify, I just wanted to confirm these are the plugin keys and not your API keys?

You can refer to the [guide on the Shopify plugin keys](https://docs.rapyd.net/en/rapyd-payments-plugin-for-shopify.html) location.

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<div class="post-metadata">

**Author:** ![Reagan\_Andersson](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/reagan_andersson/32/22091_2.png) [@Reagan\_Andersson](https://community.rapyd.net/u/Reagan_Andersson)\
**Post date:** [August 25, 2023, 2:13am UTC](https://community.rapyd.net/t/shopify-plugin-credential-keys-error/58845/3 "2023-08-25T02:13:02Z")

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Hi Kyle,

Thanks for your response. I did mistakenly input the API keys, now I’m trying to input the sandbox and live mode plugins, but I can’t find the button to enable live mode. Do I need to wait for the request approval first to do so?

 ![Untitled-1](https://us1.discourse-cdn.com/flex016/uploads/rapyd/original/3X/b/c/bcadabe46eee83a4ea8a172ce0101b9080d52655.jpeg)

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<div class="post-metadata">

**Author:** ![Community\_Team](https://avatars.discourse-cdn.com/v4/letter/c/46a35a/32.png) [@Community\_Team](https://community.rapyd.net/u/Community_Team)\
**Post date:** [August 25, 2023, 3:38pm UTC](https://community.rapyd.net/t/shopify-plugin-credential-keys-error/58845/4 "2023-08-25T15:38:50Z")

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Yes, if by live mode you mean production, you will need to be approved first before into production.

I see you completed the form and awaiting someone to get in touch.

In the meantime you can email [community@rapyd.net](mailto:community@rapyd.net) or message me with some info and we can pass it on to the right team member:

- What is your name?
- Are you a developer?
- What country is your business registered in?
- What is your website?
- How many employees do you have?
- Do you have a current TPV (Total Production Value)?