# Sandbox Access Problems

**URL:** <https://community.rapyd.net/t/sandbox-access-problems/1230>\
**Category:** ⚙️ API\
**Created:** [October 7, 2021, 4:46am UTC](https://community.rapyd.net/t/sandbox-access-problems/1230 "2021-10-07T04:46:16Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Alan](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/alan/32/1283_2.png) [@Alan](https://community.rapyd.net/u/Alan)\
**Post date:** [October 7, 2021, 4:46am UTC](https://community.rapyd.net/t/sandbox-access-problems/1230/1 "2021-10-07T04:46:17Z")

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Hi folks - is anyone else having problems accessing the dashboard for the sandbox?

Apparently, there is now a slider in the production dashboard. Mine must have fallen off as I can’t see it.

![slider](https://us1.discourse-cdn.com/flex016/uploads/rapyd/original/2X/7/776f470a4981bab09d950072c61cd3e24dbcfe01.png)

This is blocking our development work. Does anyone have a work around?

(I’ve had a support ticket open for 17 days but no joy. [Rapyd](https://support.rapyd.net/hc/en-us/requests/54031))

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**Author:** ![Community\_Team](https://avatars.discourse-cdn.com/v4/letter/c/46a35a/32.png) [@Community\_Team](https://community.rapyd.net/u/Community_Team)\
**Post date:** [October 7, 2021, 10:58pm UTC](https://community.rapyd.net/t/sandbox-access-problems/1230/2 "2021-10-07T22:58:00Z")

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Thanks for sharing @Alan. To confirm, this is not showing up when you log into [https://dashboard.rapyd.net/login](https://dashboard.rapyd.net/login)? I do have mine showing up, but I’ve reported this as a bug to our team members and they got back to say this will be resolved in the next few days for you.

![sandbox-support](https://us1.discourse-cdn.com/flex016/uploads/rapyd/original/2X/b/b7ac6c8a9fe7f0869350fc70e74c9ea6d777c317.gif)