# Production Credential Permission
**URL:** https://community.rapyd.net/t/production-credential-permission/39095
**Category:** 🙋🏽♀️🙋🏽♂️ Ask Questions
**Tags:** get-started, collect-api
**Created:** [July 28, 2022, 10:54am UTC](https://community.rapyd.net/t/production-credential-permission/39095 "2022-07-28T10:54:48Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Abdul\_Waheed](https://community.rapyd.net/u/Abdul_Waheed)
#### Post date: [July 28, 2022, 10:54am UTC](https://community.rapyd.net/t/production-credential-permission/39095/1 "2022-07-28T10:54:48Z")
We are getting this error when we are using production credentials but working fine on sandbox env.
```
"error_code": "ROUTE_PERMISSION_ERROR",
"status": "ERROR",
"message": "The request failed due to lack of permission",
"response_code": "ROUTE_PERMISSION_ERROR",
```
---
### Author:  [@CharlesDorsett](https://community.rapyd.net/u/CharlesDorsett)
#### Post date: [September 1, 2022, 5:39am UTC](https://community.rapyd.net/t/production-credential-permission/39095/2 "2022-09-01T05:39:43Z")
Sorry for the delay in replying. Please open a ticket with Client Support - [https://support.rapyd.net/](https://support.rapyd.net/)
---
### Author:  [@gazz57](https://community.rapyd.net/u/gazz57)
#### Post date: [September 3, 2022, 8:23pm UTC](https://community.rapyd.net/t/production-credential-permission/39095/3 "2022-09-03T20:23:28Z")
Having the same issue. Have opened a ticket with support but I’ve heard little back. Did this get resolved for you?
---
### Author:  [@Community\_Team](https://community.rapyd.net/u/Community_Team)
#### Post date: [September 9, 2022, 5:37pm UTC](https://community.rapyd.net/t/production-credential-permission/39095/4 "2022-09-09T17:37:37Z")
Thanks @gazz57, you will need to activate your account as well, described here [Rapyd Docs | Error](https://docs.rapyd.net/build-with-rapyd/docs/activate-account-kyb).
---
### Author:  [@CharlesDorsett](https://community.rapyd.net/u/CharlesDorsett)
#### Post date: [September 13, 2022, 10:33am UTC](https://community.rapyd.net/t/production-credential-permission/39095/5 "2022-09-13T10:33:04Z")
Actually, account activation is not required immediately - only after the transaction volume reaches a certain threshold.
---
### Author:  [@Damiano\_Caffa](https://community.rapyd.net/u/Damiano_Caffa)
#### Post date: [May 24, 2023, 10:10am UTC](https://community.rapyd.net/t/production-credential-permission/39095/6 "2023-05-24T10:10:47Z")
We have the same issue. Did you find a solution to this @gazz57 ?
---
### Author:  [@Damiano\_Caffa](https://community.rapyd.net/u/Damiano_Caffa)
#### Post date: [May 24, 2023, 10:11am UTC](https://community.rapyd.net/t/production-credential-permission/39095/7 "2023-05-24T10:11:23Z")
Our account is fully active but we still have this issue. Did you find a solution to this @CharlesDorsett ?
---
### Author:  [@Damiano\_Caffa](https://community.rapyd.net/u/Damiano_Caffa)
#### Post date: [May 24, 2023, 10:11am UTC](https://community.rapyd.net/t/production-credential-permission/39095/8 "2023-05-24T10:11:58Z")
Our account is fully active but we still have this issue. Did you find a solution to this @Community_Team
?
---
### Author:  [@CharlesDorsett](https://community.rapyd.net/u/CharlesDorsett)
#### Post date: [May 25, 2023, 9:41am UTC](https://community.rapyd.net/t/production-credential-permission/39095/9 "2023-05-25T09:41:38Z")
I think you should contact Client Support - they have the tools to look into this for you. Good luck.
---
### Author:  [@drew.harris](https://community.rapyd.net/u/drew.harris)
#### Post date: [May 25, 2023, 3:44pm UTC](https://community.rapyd.net/t/production-credential-permission/39095/10 "2023-05-25T15:44:05Z")
Hey there. To add to what Charles mentioned above. Our Support team has access to the right tools to help you. You can learn more in this doc. [Client Support](https://docs.rapyd.net/build-with-rapyd/docs/client-support).