# PAX A920 Wi-Fi/4G Guide **URL:** \ **Category:** Merchant Support Guides - UK/Ireland Only\ **Tags:** payment-device-setup\ **Created:** [July 1, 2023, 4:00am UTC](https://community.rapyd.net/t/pax-a920-wi-fi-4g-guide/58809 "2023-07-01T04:00:00Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![Community\_Team](https://avatars.discourse-cdn.com/v4/letter/c/46a35a/32.png) [@Community\_Team](https://community.rapyd.net/u/Community_Team)\ **Post date:** [July 1, 2023, 4:00am UTC](https://community.rapyd.net/t/pax-a920-wi-fi-4g-guide/58809/1 "2023-07-01T04:00:00Z")
> **NOTE: These device guides are for UK/Ireland-issued POS devices only. Check with your Rapyd Sales Representative before implementing.** ## DOWNLOAD THE GUIDE [Rapyd - Getting Started with PAX A920.pdf](https://community.rapyd.net/uploads/short-url/6QfsjpYov4kIBezmKe42fv4gOQ0.pdf) (4.9 MB) ## WHAT’S IN THE BOX #### In your pack, you will receive: ➔ PAX A920 terminal (Wi-Fi/ 4G) ➔ Charging base unit ➔ Power supply ➔ SIM card ## ABOUT THE TERMINAL You will find the **Power** button on the right hand side. Hold it down for 2-4 seconds to turn on the terminal. This is also a **Wake Up** button, when the terminal is in standby mode. The **contactless reader** is on the lid (top side) of the terminal. It comes with a battery already installed, and a SIM card, if this was part of your order. The A920 is a **touchscreen** device, and you can navigate around menus in a way that will be familiar to most android users. When charged, it typically displays the Payments home screen. ## GETTING STARTED #### When you receive your terminal, you should: ➔ set your terminal up in a convenient location ➔ charge the terminal ➔ load the terminal with till roll ➔ connect it to an internet source using Wi-Fi ➔ connect via a mobile network ➔ log into the POSitive app - this will involve changing your password ➔ do a test transaction for a nominal amount #### You may then want to: ➔ Create new users ➔ Change the display and other settings ## CHARGING YOUR A920 The **charging port** is on the left hand side of the terminal. It is a standard android micro USB port. You can charge the device by plugging the charger cable (supplied) directly into a power source, a PC, or an in-vehicle charger. You can also charge it by placing it on the base station. ## CONNECTING TO THE INTERNET You must have a WiFi or a mobile signal to process transactions using the A920. The terminal is shipped with Mobile & WiFi capabilities. If you have requested a SIM, it will have the SIM installed. Your Wi-Fi network must be secured with a password, and must not require the device to open a browser to allow connection to the internet. You can set up your Wi-Fi and cellular network settings from the menu on the Home screen. #### Using Wi-Fi 1. Tap the menu button in the top right hand corner. 2. From the pop up menu, select **Wi-Fi Settings**. 3. A list of available networks is displayed. Select the network you want to connect to. 4. Key in the password when prompted, and press the ‘ **connect** ’ icon. 5. The terminal will then start connecting to the network. #### Using Mobile Network 1. Tap the menu button in the top right hand corner. 2. From the pop up menu, select **Cellular Settings**. 3. Choose ‘ **Select Network’**. 4. A list of available networks is displayed. Select the network you want to connect to. 5. The terminal will then start connecting to the network. Important. The terminal will automatically connect to the best mobile network available, this is a manual option if you wish to choose a network you find best in your area. ## CHANGING TILL ROLL #### To change the till roll: 1. Turn the terminal face down, and grip the lid release lever. 2. Then pull the lid away from the terminal, as shown. 3. Remove the spent till roll, and replace with a new one, making sure that it feeds up from behind the roll, rather than over the top of the roll. 4. Pull a few centimeters of roll out before closing the lid. Tear off the excess paper if you wish. You can test the paper feed by printing a report, or reprinting a receipt. ![changing the till roll on a PAX A920](https://us1.discourse-cdn.com/flex016/uploads/rapyd/original/3X/f/b/fb325ed2717ea55f105be61c01f0810677369d93.png) #### Important. Users/cashiers must **log in** to the terminal before they can process transactions. You can set the amount of time that can elapse before the terminal goes into standby. You can also set brightness level and other **display settings**. ## CARING FOR YOUR TERMINAL Be careful to avoid spilling liquids on your terminal or base. Clean it with a soft cloth. Do not use water, cleaning agents, or abrasive materials. Be sure to turn off the terminal before cleaning. The magnetic swipe and chip card readers should be cleaned regularly with a suitable cleaning card. ## FUNCTION KEYS The following keys give you easy access to key functions on the A920. ![PAX A920 Function Keys](https://us1.discourse-cdn.com/flex016/uploads/rapyd/original/3X/f/5/f55d8296fce91c26221334ad8ea7e5c742ad528d.jpeg) ## TURNING ON THE A920 Press the **lower right** button on the side to turn on the terminal. ## TURNING OFF THE A920 Press and hold the **lower right** button on the side of the terminal, then select **Power off** on the touchscreen to turn off the terminal. ## USER ID & PASSWORD When you login to your terminal for the first time you will need your user credentials. The user ID will be **1234** , you will then be prompted for a password. The first time you enter this, the password is **0000**. You will be prompted to change it before you can process any transactions. ## PROCESSING PAYMENTS Users of the A920 will process transactions using the POSitive app. #### Logging in to the POSitive app When you first turn on the terminal, the initial screen is displayed, showing the date and version of the software you are running. 1. Tap the **Payments** icon to progress to the next screen. #### Important. You may see the following error/ notification: ➔ Error message - Comms Limited ➔ No Wi-Fi or Active SIM Found. Operations will be limited. ➔ Option - Dismiss #### This is displayed if there is no SIM card, and you are outside a connected Wi-Fi. 1. After a brief pause, you will be prompted for a User ID and a password. 2. Key in the login details provided to you. They will consist of a numerical User ID and password. Notes: You will be prompted to change your password once you have logged in for the first time. If you wish, you can choose to save the credentials. 3. Having successfully logged in, you will be presented with the home screen, with the Main Menu tab uppermost. #### Doing a Test Transaction It is a good idea to do a test transaction with your own card, for a nominal amount of, say, 1p, to make sure that everything is working as expected. ## SETTING UP EMAIL RECEIPTS The A920 has the ability to offer both physical and email receipt options to merchants and customers. Sending email receipts is quick and simple once a transaction has been completed. Once a transaction has approved / declined the below screen will be displayed. ![PAX A920 Display Screen](https://us1.discourse-cdn.com/flex016/uploads/rapyd/original/3X/4/a/4a51d5ff7534a9a0067969a6f9bab2beb883169e.jpeg) You can then view these receipts on screen to confirm any information you wish. If the cardholder requests a copy of their receipt, simply select the “ **MAIL** **CARDHOLDER** ” option and enter in their email address. Once this is completed you can press **DONE** and the merchant copy of the receipt will be automatically emailed to the Merchant Address email that has been loaded to your terminal. #### Important. Please note that the merchant receipt is **ALWAYS** sent to the merchant email address, there is no option to skip this. As with printed receipts, you can also use the reprint manager under the main menu, to view on screen and email copies of both Merchant + Customer receipts if you wish. ## FINDING OUT MORE If you want to know more about how to use any of our products, go online to [https://rapyd.net](https://rapyd.net). ## CONTACTING RAPYD If you have general queries, contact **Customer Support** , on 0808 204 0349. For Republic of Ireland customers, it’s +44 808 204 0349 To talk to **Technical Support** , call 0808 204 0347. If you are in the Republic of Ireland, call 01653 3901. If you would like to speak to one of the **Sales** team, call 0808 204 0343.