# Moving to production environment

**URL:** <https://community.rapyd.net/t/moving-to-production-environment/59576>\
**Category:** 👂 Give Feedback\
**Tags:** open-discussion, get-started, client-portal\
**Created:** [November 22, 2024, 11:34am UTC](https://community.rapyd.net/t/moving-to-production-environment/59576 "2024-11-22T11:34:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Barry\_Jacob](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/barry_jacob/32/23087_2.png) [@Barry\_Jacob](https://community.rapyd.net/u/Barry_Jacob)\
**Post date:** [November 22, 2024, 11:34am UTC](https://community.rapyd.net/t/moving-to-production-environment/59576/1 "2024-11-22T11:34:09Z")

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I don’t know how to move to Production Environment on my dashboard. I filled the sales contact form but no response. I want to confirm if I got no response because I indicated I haven’t started processing as a new company

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**Author:** ![drew.harris](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/drew.harris/32/1259_2.png) [@drew.harris](https://community.rapyd.net/u/drew.harris)\
**Post date:** [December 2, 2024, 3:44pm UTC](https://community.rapyd.net/t/moving-to-production-environment/59576/2 "2024-12-02T15:44:38Z")

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Hi @Barry_Jacob - did you hear back from support on this? Some requirements have to be met before accounts can go into production.

Here is a doc \> [Activating Your Account (KYB)](https://docs.rapyd.net/en/activating-your-account--kyb-.html)

If you are still waiting, you must email [support@rapyd.net](mailto:support@rapyd.net), as this team and forum do not have any insights into account activation or compliance requests.

I hope this helps.

All the best, @drew.harris

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**Author:** ![Miggy](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/miggy/32/23597_2.png) [@Miggy](https://community.rapyd.net/u/Miggy)\
**Post date:** [February 25, 2026, 9:52am UTC](https://community.rapyd.net/t/moving-to-production-environment/59576/3 "2026-02-25T09:52:35Z")

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Hy drew, could someone from the team check at my request ? its been pending since long already, i just tried sending new request via contact form as well. Thanks