# Lots of declines with error ERROR\_COMPLETE\_PAYMENT
**URL:** https://community.rapyd.net/t/lots-of-declines-with-error-error-complete-payment/1534
**Category:** 🙋🏽♀️🙋🏽♂️ Ask Questions
**Created:** [March 26, 2022, 1:22am UTC](https://community.rapyd.net/t/lots-of-declines-with-error-error-complete-payment/1534 "2022-03-26T01:22:50Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@getrenewedtech](https://community.rapyd.net/u/getrenewedtech)
#### Post date: [March 26, 2022, 1:22am UTC](https://community.rapyd.net/t/lots-of-declines-with-error-error-complete-payment/1534/1 "2022-03-26T01:22:50Z")
I keep getting a large amount of declines mainly from US/Canadian users with the error ’
ERROR\_COMPLETE\_PAYMENT’ I can’t find anything that confirms what the error message means, hoping someone may be able to confirm
---
### Author:  [@Community\_Team](https://community.rapyd.net/u/Community_Team)
#### Post date: [March 29, 2022, 5:51am UTC](https://community.rapyd.net/t/lots-of-declines-with-error-error-complete-payment/1534/2 "2022-03-29T05:51:42Z")
Thanks @getrenewedtech, are you using solely the direct [API for payments](https://docs.rapyd.net/build-with-rapyd/reference/payment-object#create-payment) or are you using the Hosted Checkout Page?
Also what payment methods are being used? Depending on the payment method, are requests successful and the status is pending while the complete payment is creating an error or the request is creating an error?
There are errors listed under the Payment Object - [Payment Errors](https://docs.rapyd.net/build-with-rapyd/reference/payment-object#payment-errors).
**ERROR\_COMPLETE\_PAYMENT\_CARD\_NOT\_CAPTURED**
The request tried to complete a card payment that was authorized and not yet captured, but this operation is not permitted. The request was rejected. Corrective action: Use ‘Capture Payment’.
---
### Author:  [@getrenewedtech](https://community.rapyd.net/u/getrenewedtech)
#### Post date: [March 29, 2022, 9:36am UTC](https://community.rapyd.net/t/lots-of-declines-with-error-error-complete-payment/1534/3 "2022-03-29T09:36:11Z")
I’m using the hosted checkout page (via the WooCommerce Plugin), all payments are via card the only ones that ever don’t go through are from US/Canada customers, never have an issue with UK customers.
---
### Author:  [@getrenewedtech](https://community.rapyd.net/u/getrenewedtech)
#### Post date: [March 29, 2022, 5:00pm UTC](https://community.rapyd.net/t/lots-of-declines-with-error-error-complete-payment/1534/4 "2022-03-29T17:00:11Z")
I have noticed that even when it’s a US/Canada customer it always states ‘gb\_visa\_card’ under the payment method type I’m wondering if this has anything to do with the problem?
---
### Author:  [@Community\_Team](https://community.rapyd.net/u/Community_Team)
#### Post date: [April 6, 2022, 5:04am UTC](https://community.rapyd.net/t/lots-of-declines-with-error-error-complete-payment/1534/5 "2022-04-06T05:04:09Z")
Thanks @getrenewedtech, yes, this may be the way WooCommerce Plugin generates the checkout page with the gb\_visa\_card in mind for UK customers vs. US customers (us\_visa\_card). I know if your business is registered in the US, you will not be able to sign up for WooCommerce with Rapyd. However currently checking in about accepting US customers with WooCommerce + Rapyd.
Currently, it may be customers who do not have international payments enabled on their cards.
Also, I wanted to confirm, you are [fully approved](https://docs.rapyd.net/build-with-rapyd/docs/activate-account-kyb) with Rapyd?