# I have completed my KYB application, but haven’t heard back

**URL:** <https://community.rapyd.net/t/i-have-completed-my-kyb-application-but-haven-t-heard-back/1834>\
**Category:** Getting Started\
**Created:** [February 1, 2022, 7:00am UTC](https://community.rapyd.net/t/i-have-completed-my-kyb-application-but-haven-t-heard-back/1834 "2022-02-01T07:00:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Community\_Team](https://avatars.discourse-cdn.com/v4/letter/c/46a35a/32.png) [@Community\_Team](https://community.rapyd.net/u/Community_Team)\
**Post date:** [February 1, 2022, 7:00am UTC](https://community.rapyd.net/t/i-have-completed-my-kyb-application-but-haven-t-heard-back/1834/1 "2022-02-01T07:00:00Z")

</div>

Rapyd has thousands of applications that all require reviewal of account information to abide by the [guidelines](https://www.rapyd.net/restricted-businesses/) regarding the businesses, products, and services. If you have fully submitted your forms to Activate Your Account (KYB), and are awaiting a response here are a few things you can do.

![](https://us1.discourse-cdn.com/flex016/uploads/rapyd/original/2X/3/3fd94331ff0b70a771b495b15db4daffeec0f497.gif)

1. Submit an email on the Contact Us form within Client Portal.

![](https://us1.discourse-cdn.com/flex016/uploads/rapyd/original/2X/6/6a4a930864412598934d20530d2ead108405a9a4.gif)

1. Submit a support ticket at [support.rapyd.net](http://support.rapyd.net).

 ![](https://us1.discourse-cdn.com/flex016/uploads/rapyd/original/2X/b/b4ebb028190e6a65bb0025f68a757db685e197ec.jpeg)