# Have you guys broken 3dsecure in production? **URL:** \ **Category:** ⚙️ API\ **Created:** [July 12, 2021, 1:51pm UTC](https://community.rapyd.net/t/have-you-guys-broken-3dsecure-in-production/682 "2021-07-12T13:51:16Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![onesoft](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/onesoft/32/832_2.png) [@onesoft](https://community.rapyd.net/u/onesoft)\ **Post date:** [July 12, 2021, 1:51pm UTC](https://community.rapyd.net/t/have-you-guys-broken-3dsecure-in-production/682/1 "2021-07-12T13:51:16Z")
I don’t know where to get support for a production issue!? Currently, our customers seem to have problems in production where the 3d\_secure verification is timing out. This is a huge issue for us - where can I find information about the current status of the service? ![image](https://us1.discourse-cdn.com/flex016/uploads/rapyd/original/2X/3/3177f9a8f7446cd6d0233f638dd59400e498e36d.png) ---
**Author:** ![drew.harris](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/drew.harris/32/1259_2.png) [@drew.harris](https://community.rapyd.net/u/drew.harris)\ **Post date:** [July 13, 2021, 4:00pm UTC](https://community.rapyd.net/t/have-you-guys-broken-3dsecure-in-production/682/2 "2021-07-13T16:00:12Z")
Hello, @onesoft if you email [support@rapyd.net](mailto:support@rapyd.net) for any production issues they will be able to help. We do not have a public-facing health meter. ---
**Author:** ![drew.harris](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/drew.harris/32/1259_2.png) [@drew.harris](https://community.rapyd.net/u/drew.harris)\ **Post date:** [July 20, 2021, 7:51am UTC](https://community.rapyd.net/t/have-you-guys-broken-3dsecure-in-production/682/3 "2021-07-20T07:51:00Z")
@onesoft were you able to resolve this issue for your clients?