# Error\_get\_payment\_method\_type

**URL:** <https://community.rapyd.net/t/error-get-payment-method-type/59884>\
**Category:** 🌱 Payments 101\
**Tags:** open-discussion, collect-api\
**Created:** [August 14, 2025, 7:46pm UTC](https://community.rapyd.net/t/error-get-payment-method-type/59884 "2025-08-14T19:46:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![algoraltd](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@algoraltd](https://community.rapyd.net/u/algoraltd)\
**Post date:** [August 14, 2025, 7:46pm UTC](https://community.rapyd.net/t/error-get-payment-method-type/59884/1 "2025-08-14T19:46:16Z")

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**Rapyd API Fails on Subscription Payments – And Their Team Doesn’t Care**

We’ve been running into a recurring issue with Rapyd’s API when processing subscription payments:

**`ERROR_GET_PAYMENT_METHOD_TYPE`**  
This happens when the very same cards Rapyd creates for subscriptions are later not recognized by their own API.

In short — Rapyd is breaking its own process.

We’ve reached out to support multiple times, and the response has been… silence. No urgency, no fix, no accountability.

For businesses running subscriptions, this isn’t a small bug — it’s a deal-breaker. How are we supposed to operate a reliable subscription service when the payment processor can’t process its own saved cards?

If Rapyd doesn’t address this, we’ll be looking for a payment provider that takes uptime, reliability, and their customers’ business seriously.

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**Author:** ![uxdrew](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/uxdrew/32/1714_2.png) [@uxdrew](https://community.rapyd.net/u/uxdrew)\
**Post date:** [August 16, 2025, 10:37pm UTC](https://community.rapyd.net/t/error-get-payment-method-type/59884/2 "2025-08-16T22:37:53Z")

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Hi @algoraltd is this in sandbox or production?

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<div class="post-metadata">

**Author:** ![algoraltd](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@algoraltd](https://community.rapyd.net/u/algoraltd)\
**Post date:** [August 18, 2025, 8:59am UTC](https://community.rapyd.net/t/error-get-payment-method-type/59884/3 "2025-08-18T08:59:11Z")

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@uxdrew this happened in production environment.