# Cant activate account

**URL:** <https://community.rapyd.net/t/cant-activate-account/59382>\
**Category:** General\
**Tags:** get-started, client-portal\
**Created:** [June 28, 2024, 6:11am UTC](https://community.rapyd.net/t/cant-activate-account/59382 "2024-06-28T06:11:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![niccolo.fant](https://avatars.discourse-cdn.com/v4/letter/n/50afbb/32.png) [@niccolo.fant](https://community.rapyd.net/u/niccolo.fant)\
**Post date:** [June 28, 2024, 6:11am UTC](https://community.rapyd.net/t/cant-activate-account/59382/1 "2024-06-28T06:11:24Z")

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I know this might not be the right place to ask about account activation, but without it being active i cannot send a support ticket from the client support dashboard page.

This is what i get in my “Get started” page (in the sandbox):

 ![Screenshot 2024-06-28 at 8.05.31 AM](https://us1.discourse-cdn.com/flex016/uploads/rapyd/original/3X/a/8/a89e4c26868e3e54e95ce5412c883dcf7562e0b1.png)

Shouldn’t i see a “Verify account” button?

For reference this is my account status:

```auto
{
        "is_checkout_page_created": false,
        "is_bank_account_created": false,
        "is_account_certified": false,
        "is_kyb_submitted": false,
        "is_kyb_approved": false,
        "is_hidden": false,
        "is_sftp_requested": false,
        "is_completed_payment_exists": false,
        "is_completed_payout_exists": false,
        "is_virtual_account_created": false,
        "is_corporate_card_created": false,
        "is_plugin_added": false,
        "is_payment_link_created": false,
        "is_branding_configured": true,
        "is_team_member_invited": false,
        "is_contacted_sales_onboarding": false,
        "is_close_account_requested": false,
        "is_subscription_created": false
    }

```

Without the account fully activated i can’t access some features like card program creation, card issuing, etc.

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<div class="post-metadata">

**Author:** ![drew.harris](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/drew.harris/32/1259_2.png) [@drew.harris](https://community.rapyd.net/u/drew.harris)\
**Post date:** [June 28, 2024, 1:11pm UTC](https://community.rapyd.net/t/cant-activate-account/59382/2 "2024-06-28T13:11:06Z")

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Hi @niccolo.fant – welcome to the developer community.

In the screenshot you shared, you can see the label on the far right, ‘Pending’—this means your account is under review.

If you want to check on the status or get an update I would suggest emailing [support@rapyd.net](mailto:support@rapyd.net) as you are unable to [create a support ticket](https://docs.rapyd.net/en/creating-a-customer-support-ticket.html).

Hope this helps.

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<div class="post-metadata">

**Author:** ![niccolo.fant](https://avatars.discourse-cdn.com/v4/letter/n/50afbb/32.png) [@niccolo.fant](https://community.rapyd.net/u/niccolo.fant)\
**Post date:** [June 28, 2024, 1:33pm UTC](https://community.rapyd.net/t/cant-activate-account/59382/3 "2024-06-28T13:33:41Z")

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Ye, i noticed it says pending but it’s been like that for 2 weeks now, is it normal?

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<div class="post-metadata">

**Author:** ![drew.harris](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/drew.harris/32/1259_2.png) [@drew.harris](https://community.rapyd.net/u/drew.harris)\
**Post date:** [June 28, 2024, 1:39pm UTC](https://community.rapyd.net/t/cant-activate-account/59382/4 "2024-06-28T13:39:14Z")

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It is. Here is another document and an excerpt that may help. You can always email [support@rapyd.net](mailto:support@rapyd.net) and see if you can get an update. Really hope this helps.

> **[Activating Your Account (KYB) | Rapyd Docs](https://docs.rapyd.net/en/activating-your-account--kyb-.html)**
>
> Liberate global commerce with all the tools you need for payments, payouts, and business everywhere.

> ### Step 3: A Compliance Specialist Will Begin To Look at Your Application
> 
> To complete business verification and verify bank account ownership your account will go into review. Depending on your country, it can take up to 30 days to approve your application before your account can be activated. If the compliance specialist is missing information and needs additional details to get your account approved they will reach out to you.

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<div class="post-metadata">

**Author:** ![drew.harris](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/drew.harris/32/1259_2.png) [@drew.harris](https://community.rapyd.net/u/drew.harris)\
**Post date:** [July 1, 2024, 5:14pm UTC](https://community.rapyd.net/t/cant-activate-account/59382/5 "2024-07-01T17:14:51Z")

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