# Cannot find PAYMENT\_COMPLETED webhook event in Client Portal and webhook not triggerd

**URL:** <https://community.rapyd.net/t/cannot-find-payment-completed-webhook-event-in-client-portal-and-webhook-not-triggerd/60040>\
**Category:** 🙋🏽‍♀️🙋🏽‍♂️ Ask Questions\
**Tags:** webhooks\
**Created:** [December 11, 2025, 2:05pm UTC](https://community.rapyd.net/t/cannot-find-payment-completed-webhook-event-in-client-portal-and-webhook-not-triggerd/60040 "2025-12-11T14:05:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Mian\_Adil](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/mian_adil/32/23544_2.png) [@Mian\_Adil](https://community.rapyd.net/u/Mian_Adil)\
**Post date:** [December 11, 2025, 2:05pm UTC](https://community.rapyd.net/t/cannot-find-payment-completed-webhook-event-in-client-portal-and-webhook-not-triggerd/60040/1 "2025-12-11T14:05:18Z")

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1. **The Issue:** “I have configured my webhook URL `https://example.com/webhook.php`. My test payments are successful, but my webhook is not called.”
2. **What I See:** “In the Rapyd Client Portal under **Developers \> Webhooks \> Management** , I can only see event types for **Rapyd Protect** (`Quarantine Release Failed`, etc.). I do not see the standard payment events like `PAYMENT_COMPLETED` or `PAYOUT_UPDATED`.”
3. **What I’ve Checked:** “I have checked my `webhook.php` file, and it is configured to log all incoming requests and immediately returns a `200 OK` status, so the issue is likely not on my server side, but with the event selection.”
4. **The Goal:** “How can I locate and enable the **Collect** API webhooks, specifically `PAYMENT_COMPLETED`?”

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**Author:** ![The\_Don\_Himself](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/the_don_himself/32/23581_2.png) [@The\_Don\_Himself](https://community.rapyd.net/u/The_Don_Himself)\
**Post date:** [January 14, 2026, 11:22am UTC](https://community.rapyd.net/t/cannot-find-payment-completed-webhook-event-in-client-portal-and-webhook-not-triggerd/60040/2 "2026-01-14T11:22:35Z")

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Interesting, as I have exactly the same issue and have sent an email to Support. Will await their response.