# Account Activation Pending – No Response from Support

**URL:** <https://community.rapyd.net/t/account-activation-pending-no-response-from-support/59842>\
**Category:** General\
**Created:** [July 8, 2025, 4:02pm UTC](https://community.rapyd.net/t/account-activation-pending-no-response-from-support/59842 "2025-07-08T16:02:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lovezoom](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/lovezoom/32/23318_2.png) [@lovezoom](https://community.rapyd.net/u/lovezoom)\
**Post date:** [July 8, 2025, 4:02pm UTC](https://community.rapyd.net/t/account-activation-pending-no-response-from-support/59842/1 "2025-07-08T16:02:33Z")

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Hello Rapyd team,

I registered for a Rapyd account and received the confirmation message:  
“Thank you for choosing Rapyd. We have received your information, our team will be in touch with you soon.”  
However, my account status has remained “Pending” for several days, and I have not received any response from your team.

I’ve already sent two support emails but haven’t received any follow-up.  
Could someone please help me understand the next steps for activating the **production environment**?

In addition, I am experiencing issues with the **Rapyd WooCommerce plugin** , which is not functioning as expected. Without access to a fully activated account, I’m unable to complete integration or test live payments.

I would greatly appreciate any guidance or support from the Rapyd team to move forward.

Thanks in advance,

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**Author:** ![McKay\_Duffin](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/mckay_duffin/32/1544_2.png) [@McKay\_Duffin](https://community.rapyd.net/u/McKay_Duffin)\
**Post date:** [July 8, 2025, 4:10pm UTC](https://community.rapyd.net/t/account-activation-pending-no-response-from-support/59842/2 "2025-07-08T16:10:25Z")

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Hi lovezoom,

Welcome to the Rapyd Developer Community!

I sent you a DM that contains the information about how you can move forward with account activation. Please message me there on that thread if you have any additional questions.

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**Author:** ![Michael\_Naor](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/michael_naor/32/23391_2.png) [@Michael\_Naor](https://community.rapyd.net/u/Michael_Naor)\
**Post date:** [July 31, 2025, 5:55pm UTC](https://community.rapyd.net/t/account-activation-pending-no-response-from-support/59842/4 "2025-07-31T17:55:10Z")

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Hello ![](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/mckay_duffin/24/1544_2.png)[McKay\_Duffin](https://community.rapyd.net/t/account-activation-pending-no-response-from-support/59842/2), I got the same issue, i don’t see any way to activate the account for production. I have this message  
**Thank you for choosing Rapyd**

We have received your information, our team will be in touch with you soon.

Pending.

Thank you in advance.

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**Author:** ![drew.harris](https://sea2.discourse-cdn.com/flex016/user_avatar/community.rapyd.net/drew.harris/32/1259_2.png) [@drew.harris](https://community.rapyd.net/u/drew.harris)\
**Post date:** [August 4, 2025, 6:22pm UTC](https://community.rapyd.net/t/account-activation-pending-no-response-from-support/59842/5 "2025-08-04T18:22:21Z")

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Hi. This is a forum for developers integrating Rapyd and wanting to talk with each other. We do not have insights into KYB or account activation