# šŸ™‹šŸ½ā€ā™€ļøšŸ™‹šŸ½ā€ā™‚ļø Ask Questions **URL:** https://community.rapyd.net/c/rapyd-api-resources/rapyd-api-ask-questions/22.md?page=3 [Latest](https://community.rapyd.net/latest.md) Ā· [Categories](https://community.rapyd.net/categories.md) Ā· [Tags](https://community.rapyd.net/tags.md) **Page:** 4 --- ## [Lots of declines with error ERROR\_COMPLETE\_PAYMENT](https://community.rapyd.net/t/lots-of-declines-with-error-error-complete-payment/1534)
**Author:** [@getrenewedtech](https://community.rapyd.net/u/getrenewedtech)\ **Replies:** 4\ **Last updated:** [April 6, 2022, 5:04am UTC](https://community.rapyd.net/t/lots-of-declines-with-error-error-complete-payment/1534 "2022-04-06T05:04:09Z")
I keep getting a large amount of declines mainly from US/Canadian users with the error ā€™ ERROR\_COMPLETE\_PAYMENTā€™ I canā€™t find anything that confirms what the error message means, hoping someone may be able to confirm --- ## [Where is function make\_request defined in the php example in https://docs.rapyd.net/build-with-rapyd/docs/hosted-checkout-page-integration-steps](https://community.rapyd.net/t/where-is-function-make-request-defined-in-the-php-example-in-https-docs-rapyd-net-build-with-rapyd-docs-hosted-checkout-page-integration-steps/1532)
**Author:** [@m2z](https://community.rapyd.net/u/m2z)\ **Replies:** 1\ **Last updated:** [March 24, 2022, 12:04pm UTC](https://community.rapyd.net/t/where-is-function-make-request-defined-in-the-php-example-in-https-docs-rapyd-net-build-with-rapyd-docs-hosted-checkout-page-integration-steps/1532 "2022-03-24T12:04:59Z")
Where is function make\_request defined in the php example in Hosted Checkout Page Integration Steps? Thanks Mark --- ## [What is the difference between account balance and received balance?](https://community.rapyd.net/t/what-is-the-difference-between-account-balance-and-received-balance/561)
**Author:** [@Om\_Divyatej](https://community.rapyd.net/u/Om_Divyatej)\ **Replies:** 16\ **Last updated:** [March 18, 2022, 4:59pm UTC](https://community.rapyd.net/t/what-is-the-difference-between-account-balance-and-received-balance/561 "2022-03-18T16:59:17Z")
What is the difference between account balance and received balance? Why canā€™t I use the received balance money? --- ## [Virtual accounts ID](https://community.rapyd.net/t/virtual-accounts-id/1514)
**Author:** [@Steen](https://community.rapyd.net/u/Steen)\ **Replies:** 9\ **Last updated:** [March 16, 2022, 6:53pm UTC](https://community.rapyd.net/t/virtual-accounts-id/1514 "2022-03-16T18:53:43Z")
Hi there. We have active Rapyd account for our company. There are several Virtual accounts created via Client Portal ( not via API calls ) In order to get information about sender of the fund to our virtual account weā€¦ --- ## [Payment expiration not working](https://community.rapyd.net/t/payment-expiration-not-working/1434)
**Author:** [@nachos5](https://community.rapyd.net/u/nachos5)\ **Replies:** 2\ **Last updated:** [March 9, 2022, 7:49pm UTC](https://community.rapyd.net/t/payment-expiration-not-working/1434 "2022-03-09T19:49:33Z")
Payment expiration doesnā€™t seem to be working, or at least in the sandbox with 3DS. Iā€™ve tried everything but I can always finish a payment and the ā€˜payment\_expiredā€™ webhook iā€™ve setup never gets called. Here is part of ā€¦ --- ## [Foreign exchange day rates - update time doesn't match date property](https://community.rapyd.net/t/foreign-exchange-day-rates-update-time-doesnt-match-date-property/1412)
**Author:** [@JohnTownes](https://community.rapyd.net/u/JohnTownes)\ **Replies:** 6\ **Last updated:** [February 17, 2022, 5:58am UTC](https://community.rapyd.net/t/foreign-exchange-day-rates-update-time-doesnt-match-date-property/1412 "2022-02-17T05:58:19Z")
Hey all, We are about to start using the foreign exchange day rates (as returned from Daily Rate Object), however I have a question about when the rates are refreshed. The documentation says that the rates are refresheā€¦ --- ## [request to "retrieve remitters details" not working](https://community.rapyd.net/t/request-to-retrieve-remitters-details-not-working/1338)
**Author:** [@fernando.dimperio](https://community.rapyd.net/u/fernando.dimperio)\ **Replies:** 1\ **Last updated:** [December 17, 2021, 9:50pm UTC](https://community.rapyd.net/t/request-to-retrieve-remitters-details-not-working/1338 "2021-12-17T21:50:14Z")
I canā€™t make a request to ā€œretrieve remitters detailsā€ end point. (Virtual Account Number Object) Every time, no matter which isutran transaction I use, the request fails. Attached is an example of call and failure --- ## [Languages for Hosted Pages](https://community.rapyd.net/t/languages-for-hosted-pages/1318)
**Author:** [@Community\_Team](https://community.rapyd.net/u/Community_Team)\ **Replies:** 1\ **Last updated:** [December 1, 2021, 6:32pm UTC](https://community.rapyd.net/t/languages-for-hosted-pages/1318 "2021-12-01T18:32:57Z")
You can now get all the different languages offered for Hosted Pages by API. Retrieve the most updated supported languages with a GET request to https://sandboxapi.rapyd.net/v1/hosted/config/supported-languages Producā€¦ --- ## [Querying the /v1/disputes endpoint](https://community.rapyd.net/t/querying-the-v1-disputes-endpoint/1266)
**Author:** [@Richard](https://community.rapyd.net/u/Richard)\ **Replies:** 8\ **Last updated:** [December 1, 2021, 12:38am UTC](https://community.rapyd.net/t/querying-the-v1-disputes-endpoint/1266 "2021-12-01T00:38:32Z")
Hey All, When querying the dispute-api (/v1/disputes) to list all disputes, how do I get payment and/or customer information included in the JSON reply ? Iā€™ve tried guessing at adding ā€œ&paymentā€, ā€œ&payment=trueā€, ā€œcustā€¦ --- ## [Refunds are not completed in sandbox](https://community.rapyd.net/t/refunds-are-not-completed-in-sandbox/1315)
**Author:** [@Sushanth\_Shetty](https://community.rapyd.net/u/Sushanth_Shetty)\ **Replies:** 1\ **Last updated:** [November 30, 2021, 8:27pm UTC](https://community.rapyd.net/t/refunds-are-not-completed-in-sandbox/1315 "2021-11-30T20:27:01Z")
As per documentation I understand that, complete refund post method must be called to complete the refund in sandbox environment for payment methods like cash, bank redirect, e-wallets, are there any payment methods for ā€¦ --- ## [Signature](https://community.rapyd.net/t/signature/1285)
**Author:** [@Anastasiya\_Sevastian](https://community.rapyd.net/u/Anastasiya_Sevastian)\ **Replies:** 2\ **Last updated:** [November 12, 2021, 4:47am UTC](https://community.rapyd.net/t/signature/1285 "2021-11-12T04:47:46Z")
hello! I started to learn how to connect rapyd, and I didnā€™t success with signature. For trying I use: var http\_method = ā€œgetā€; var base\_url = ā€œhttps://sandboxapi.rapyd.netā€; var path = ā€œ/v1/data/countriesā€; var ā€¦ --- ## [On Sandbox env, PHP country code not giving visa, master cards](https://community.rapyd.net/t/on-sandbox-env-php-country-code-not-giving-visa-master-cards/1271)
**Author:** [@Vishal\_Vashist](https://community.rapyd.net/u/Vishal_Vashist)\ **Replies:** 3\ **Last updated:** [November 8, 2021, 9:49am UTC](https://community.rapyd.net/t/on-sandbox-env-php-country-code-not-giving-visa-master-cards/1271 "2021-11-08T09:49:19Z")
Hi Community, I am integrating rapyd payment gateway using CARD payment method for INDIA and PHILIPPINES region. I was exploring the api: ā€˜{{base\_uri}}/payment\_methods/country?country=PHā€™ for available payment methods fā€¦ --- ## [Rapyd Wallet for sending a percentage of amount to primary account](https://community.rapyd.net/t/rapyd-wallet-for-sending-a-percentage-of-amount-to-primary-account/1153)
**Author:** [@David](https://community.rapyd.net/u/David)\ **Replies:** 1\ **Last updated:** [September 22, 2021, 7:11pm UTC](https://community.rapyd.net/t/rapyd-wallet-for-sending-a-percentage-of-amount-to-primary-account/1153 "2021-09-22T19:11:58Z")
In Rapid Wallet, it is mentioned that ā€œbased on your requirements, the user wallet could send all or a percentage of that payment to your primary account or client wallet.ā€ Could you direct me to the API that does thisā€¦ --- ## [Cash Payment Methods not accepted](https://community.rapyd.net/t/cash-payment-methods-not-accepted/1052)
**Author:** [@adela](https://community.rapyd.net/u/adela)\ **Replies:** 7\ **Last updated:** [August 9, 2021, 4:55pm UTC](https://community.rapyd.net/t/cash-payment-methods-not-accepted/1052 "2021-08-09T16:55:17Z")
For our customers in Colombia we want to offer the Cash payment methods on the checkout page. First we make the call to ā€œ/v1/payment\_methods/country?country=COā€ to get all the payment methods available for Colombia, andā€¦ --- ## [How to Integrate Checkout into Online Shopping Cart using PHP](https://community.rapyd.net/t/how-to-integrate-checkout-into-online-shopping-cart-using-php/844)
**Author:** [@kevinchong1](https://community.rapyd.net/u/kevinchong1)\ **Replies:** 4\ **Last updated:** [July 29, 2021, 2:56pm UTC](https://community.rapyd.net/t/how-to-integrate-checkout-into-online-shopping-cart-using-php/844 "2021-07-29T14:56:45Z")
Iā€™m a student, currently doing an industrial final year project. My project is related to an online food ordering website, it required me to implement a payment getaway. After read all the documentation and watched YouTā€¦ --- ## [Formatting and Validating JSON Files](https://community.rapyd.net/t/formatting-and-validating-json-files/265)
**Author:** [@Legato](https://community.rapyd.net/u/Legato)\ **Replies:** 1\ **Last updated:** [July 28, 2021, 11:10pm UTC](https://community.rapyd.net/t/formatting-and-validating-json-files/265 "2021-07-28T23:10:19Z")
From time to time you will need to edit and validate a JSON file before adding it to a body of a request. You can use the many JSON validators that are online, but I find them limited in their functionality, and many of ā€¦ --- ## [Merchant ID](https://community.rapyd.net/t/merchant-id/876)
**Author:** [@FJYCitiride](https://community.rapyd.net/u/FJYCitiride)\ **Replies:** 1\ **Last updated:** [July 25, 2021, 9:37am UTC](https://community.rapyd.net/t/merchant-id/876 "2021-07-25T09:37:15Z")
Hello guys Well l am new to Rapyd and l am wondering where l could find the Merchant ID? I asked our developer specifically what we need and they say itā€™s the following: user pwd merchant\_id terminal --- ## [Country support for Wallet / Stored balance](https://community.rapyd.net/t/country-support-for-wallet-stored-balance/829)
**Author:** [@tized](https://community.rapyd.net/u/tized)\ **Replies:** 0\ **Last updated:** [July 19, 2021, 2:44pm UTC](https://community.rapyd.net/t/country-support-for-wallet-stored-balance/829 "2021-07-19T14:44:55Z")
Would you clarify in what countries the ā€œwallet contactā€ or customer account is allowed to store a balance on the Rapyd wallet? Is a ā€œwallet contactā€ domiciled in country X (where X doesnā€™t support wallet) allowed to opā€¦ --- ## [Placing an Order, Rapyd Checkout page \[Sandbox\]](https://community.rapyd.net/t/placing-an-order-rapyd-checkout-page-sandbox/601)
**Author:** [@Mosst](https://community.rapyd.net/u/Mosst)\ **Replies:** 2\ **Last updated:** [July 4, 2021, 9:15am UTC](https://community.rapyd.net/t/placing-an-order-rapyd-checkout-page-sandbox/601 "2021-07-04T09:15:17Z")
Hi everyone, Iā€™m generating a checkout page using API \[ā€™/checkoutā€™\] for a customer, after filling test card details and billing address, as we are in sandbox environment Iā€™d expect Rapyd to confirm the customerā€™s order aā€¦ --- ## [Transfer Funds Between Wallets](https://community.rapyd.net/t/transfer-funds-between-wallets/588)
**Author:** [@qwerty](https://community.rapyd.net/u/qwerty)\ **Replies:** 3\ **Last updated:** [July 1, 2021, 5:57pm UTC](https://community.rapyd.net/t/transfer-funds-between-wallets/588 "2021-07-01T17:57:01Z")
Hi Rapyd Team, While sending a correct API request with POST: Transfer Funds Between Wallets gives the response for status as ā€œPENā€ (pending) because the destination wallet has not yet responded accept or decline with Sā€¦ --- ## [What is a sender?](https://community.rapyd.net/t/what-is-a-sender/559)
**Author:** [@Om\_Divyatej](https://community.rapyd.net/u/Om_Divyatej)\ **Replies:** 2\ **Last updated:** [June 28, 2021, 8:36am UTC](https://community.rapyd.net/t/what-is-a-sender/559 "2021-06-28T08:36:22Z")
What is a sender? Suppose, i have to create a payout from my primary account to a beneficiary,then why do I need to fill a sender? I am the sender here right? Am i missing something? --- ## [What is a beneficiary?](https://community.rapyd.net/t/what-is-a-beneficiary/73)
**Author:** [@drew.harris](https://community.rapyd.net/u/drew.harris)\ **Replies:** 3\ **Last updated:** [June 27, 2021, 8:50am UTC](https://community.rapyd.net/t/what-is-a-beneficiary/73 "2021-06-27T08:50:08Z")
What is a beneficiary? --- ## [Transfer Funds Between Wallets metadata not being passed to its webhook](https://community.rapyd.net/t/transfer-funds-between-wallets-metadata-not-being-passed-to-its-webhook/515)
**Author:** [@netpoe](https://community.rapyd.net/u/netpoe)\ **Replies:** 3\ **Last updated:** [June 22, 2021, 3:14pm UTC](https://community.rapyd.net/t/transfer-funds-between-wallets-metadata-not-being-passed-to-its-webhook/515 "2021-06-22T15:14:28Z")
Contrary to the ā€œCreate Checkout Pageā€ endpoint, which triggers the PAYMENT\_COMPLETED webhook with the metadata property upon checkout completion; the ā€œTransfer Funds Between Walletsā€ endpoint will not pass the metadata ā€¦ --- ## [API endpoint for Virtual IBAN supported countries and currencies](https://community.rapyd.net/t/api-endpoint-for-virtual-iban-supported-countries-and-currencies/513)
**Author:** [@RobC](https://community.rapyd.net/u/RobC)\ **Replies:** 1\ **Last updated:** [June 22, 2021, 9:34am UTC](https://community.rapyd.net/t/api-endpoint-for-virtual-iban-supported-countries-and-currencies/513 "2021-06-22T09:34:14Z")
Hi there! Is there an API that shows which countries and currencies are supported for virtual IBANs? (For both production and sandbox?) Thanks --- ## [First confirmation of a payment in a subscription](https://community.rapyd.net/t/first-confirmation-of-a-payment-in-a-subscription/490)
**Author:** [@abo](https://community.rapyd.net/u/abo)\ **Replies:** 3\ **Last updated:** [June 21, 2021, 7:38am UTC](https://community.rapyd.net/t/first-confirmation-of-a-payment-in-a-subscription/490 "2021-06-21T07:38:58Z")
Hello! So once Iā€™ve created a subscription and Iā€™ve received the various webhooks invocations, e.g. in this order: CUSTOMER\_SUBSCRIPTION\_NEW\_CYCLE, INVOICE\_CREATED, CUSTOMER\_SUBSCRIPTION\_CREATED, (3 minutes later) Iā€¦ --- ## [INVOICE\_PAYMENT\_FAILED when tax\_percentage specified](https://community.rapyd.net/t/invoice-payment-failed-when-tax-percentage-specified/502)
**Author:** [@abo](https://community.rapyd.net/u/abo)\ **Replies:** 3\ **Last updated:** [June 21, 2021, 7:14am UTC](https://community.rapyd.net/t/invoice-payment-failed-when-tax-percentage-specified/502 "2021-06-21T07:14:48Z")
For currencies without any decimal places (e.g. ISK), specifying a tax\_percentage = 24 in ā€˜Create Subscriptionā€™ caused the subscription to fail later on. Notice that the total field in the response has a decimal number ā€¦ --- ## [Supported Countries](https://community.rapyd.net/t/supported-countries/269)
**Author:** [@drew.harris](https://community.rapyd.net/u/drew.harris)\ **Replies:** 1\ **Last updated:** [May 26, 2021, 3:19pm UTC](https://community.rapyd.net/t/supported-countries/269 "2021-05-26T15:19:34Z")
Business must be domiciled in one of these countries in order to build with Rapyd: Andorra, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republicā€¦ --- ## [Missing contact type when trying to add multiple contacts to a Wallet](https://community.rapyd.net/t/missing-contact-type-when-trying-to-add-multiple-contacts-to-a-wallet/407)
**Author:** [@Shikhar\_Vaish](https://community.rapyd.net/u/Shikhar_Vaish)\ **Replies:** 9\ **Last updated:** [June 13, 2021, 8:50am UTC](https://community.rapyd.net/t/missing-contact-type-when-trying-to-add-multiple-contacts-to-a-wallet/407 "2021-06-13T08:50:31Z")
Hi Everyone! Iā€™ve been trying to add some contacts to a wallet I created recently. Currently, Iā€™m using sandbox environment. Following the documentation here, I am repeatedly getting this error response: { "statusā€¦ --- ## [Changing plans in subscription mid-month](https://community.rapyd.net/t/changing-plans-in-subscription-mid-month/416)
**Author:** [@abo](https://community.rapyd.net/u/abo)\ **Replies:** 2\ **Last updated:** [June 13, 2021, 7:08am UTC](https://community.rapyd.net/t/changing-plans-in-subscription-mid-month/416 "2021-06-13T07:08:15Z")
Hello, lets say I have two plans: Basic: allows up to 5 users ($100) Pro: allows up to 10 users ($150) A company signs up for the basic plan, but mid month they realize they need at least 6 users so they have to upgrā€¦ --- ## [\[POLL\] Rapyd API Integrators ā€“ what video type should Rapyd create next?](https://community.rapyd.net/t/poll-rapyd-api-integrators-what-video-type-should-rapyd-create-next/412)
**Author:** [@drew.harris](https://community.rapyd.net/u/drew.harris)\ **Replies:** 0\ **Last updated:** [June 10, 2021, 4:22pm UTC](https://community.rapyd.net/t/poll-rapyd-api-integrators-what-video-type-should-rapyd-create-next/412 "2021-06-10T16:22:56Z")
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