# 🙋🏽‍♀️🙋🏽‍♂️ Ask Questions

**URL:** https://community.rapyd.net/c/rapyd-api-resources/rapyd-api-ask-questions/22.md

[Latest](https://community.rapyd.net/latest.md) · [Categories](https://community.rapyd.net/categories.md) · [Tags](https://community.rapyd.net/tags.md)

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## [About the 🙋🏽‍♀️🙋🏽‍♂️ Ask Questions category](https://community.rapyd.net/t/about-the-ask-questions-category/59)

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**Author:** [@drew.harris](https://community.rapyd.net/u/drew.harris)\
**Replies:** 2\
**Last updated:** [August 6, 2022, 10:58pm UTC](https://community.rapyd.net/t/about-the-ask-questions-category/59 "2022-08-06T22:58:24Z")

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Feel free to ask questions, initiate discussions, share your experiences, or express your thoughts about Rapyd APIs, as we value your input and look forward to fostering a vibrant and collaborative community.

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## [Cannot find PAYMENT\_COMPLETED webhook event in Client Portal and webhook not triggerd](https://community.rapyd.net/t/cannot-find-payment-completed-webhook-event-in-client-portal-and-webhook-not-triggerd/60040)

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**Author:** [@Mian\_Adil](https://community.rapyd.net/u/Mian_Adil)\
**Replies:** 1\
**Last updated:** [January 14, 2026, 11:22am UTC](https://community.rapyd.net/t/cannot-find-payment-completed-webhook-event-in-client-portal-and-webhook-not-triggerd/60040 "2026-01-14T11:22:35Z")

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The Issue: “I have configured my webhook URL https://example.com/webhook.php. My test payments are successful, but my webhook is not called.” What I See: “In the Rapyd Client Portal under Developers \> Webhooks \> Managem…

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## [Ewallet reference ID cannot be redistributed after deletion](https://community.rapyd.net/t/ewallet-reference-id-cannot-be-redistributed-after-deletion/60039)

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**Author:** [@Whitheaven](https://community.rapyd.net/u/Whitheaven)\
**Replies:** 0\
**Last updated:** [December 10, 2025, 9:59am UTC](https://community.rapyd.net/t/ewallet-reference-id-cannot-be-redistributed-after-deletion/60039 "2025-12-10T09:59:24Z")

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Hello dear Rapyd Community, I am currently working on the sandbox mode of Rapyd, and automatically creates Wallets for my users using the API, and a custom referenceID. During my testing, I tried to remove all the wall…

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## [Unable to make requests through Python code given in the sample](https://community.rapyd.net/t/unable-to-make-requests-through-python-code-given-in-the-sample/549)

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**Author:** [@Om\_Divyatej](https://community.rapyd.net/u/Om_Divyatej)\
**Replies:** 1\
**Last updated:** [April 5, 2022, 10:58am UTC](https://community.rapyd.net/t/unable-to-make-requests-through-python-code-given-in-the-sample/549 "2022-04-05T10:58:14Z")

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I am using the code given in the documentation to get started. https://docs.rapyd.net/build-with-rapyd/reference/code-samples Now , when I try to use the make\_request() , it returns an error of 404. I have already prov…

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## [Invalid\_field - \[requested\_currency](https://community.rapyd.net/t/invalid-field-requested-currency/59761)

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**Author:** [@Samjlevy](https://community.rapyd.net/u/Samjlevy)\
**Replies:** 1\
**Last updated:** [May 5, 2025, 3:49pm UTC](https://community.rapyd.net/t/invalid-field-requested-currency/59761 "2025-05-05T15:49:20Z")

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Hello, I’m getting this as a response to a payment request if anyone could help? { "complete\_payment\_url": "https://api.cardflo.io/en/rapydResponse?ngpTxnRef=YL259TNZWGAW7ZH", "amount": 0.01, "address": { "line…

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## [Invalid currency error while creating payment](https://community.rapyd.net/t/invalid-currency-error-while-creating-payment/59748)

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**Author:** [@Dharmesh0415](https://community.rapyd.net/u/Dharmesh0415)\
**Replies:** 1\
**Last updated:** [April 11, 2025, 5:17pm UTC](https://community.rapyd.net/t/invalid-currency-error-while-creating-payment/59748 "2025-04-11T17:17:39Z")

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I am trying to implement a create payment api and want to test it out but here I’m facing some issue while calling the create payment api. URL : https://sandboxapi.rapyd.net/v1/payments Headers & Payload : https://pas…

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## [API Invalid Signature on Routes with Request Query Parameters in Laravel PHP](https://community.rapyd.net/t/api-invalid-signature-on-routes-with-request-query-parameters-in-laravel-php/59710)

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**Author:** [@rp-lgvronqui](https://community.rapyd.net/u/rp-lgvronqui)\
**Replies:** 0\
**Last updated:** [March 7, 2025, 1:25am UTC](https://community.rapyd.net/t/api-invalid-signature-on-routes-with-request-query-parameters-in-laravel-php/59710 "2025-03-07T01:25:52Z")

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I’m currently integrating Rapyd into our system and testing out different routes. I’ve used the base code from one of the tutorials for PHP and modified it to be more inline with our framework. When visiting GET routes …

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## [Is there a customer portal where user can manage their subscription and update payment details?](https://community.rapyd.net/t/is-there-a-customer-portal-where-user-can-manage-their-subscription-and-update-payment-details/59620)

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**Author:** [@libinpage](https://community.rapyd.net/u/libinpage)\
**Replies:** 2\
**Last updated:** [January 7, 2025, 3:32pm UTC](https://community.rapyd.net/t/is-there-a-customer-portal-where-user-can-manage-their-subscription-and-update-payment-details/59620 "2025-01-07T15:32:51Z")

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I’m looking for something similar to Stripe “Customer Portal” where I can generate a session via API and allow my customer to access their subscription management UI.

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## [Error\_card\_not\_authenticated](https://community.rapyd.net/t/error-card-not-authenticated/59241)

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**Author:** [@Khurram1](https://community.rapyd.net/u/Khurram1)\
**Replies:** 1\
**Last updated:** [March 26, 2024, 2:47pm UTC](https://community.rapyd.net/t/error-card-not-authenticated/59241 "2024-03-26T14:47:06Z")

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I have added a card under customer from this api https://sandboxapi.rapyd.net/v1/customers/customer\_id/payment\_methods { “type”: “us\_atmdebit\_card”, “fields”: { “number”: “4242424242424242”, “expiration\_month”: “10…

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## [How to Issue a Card in Sandbox](https://community.rapyd.net/t/how-to-issue-a-card-in-sandbox/55455)

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**Author:** [@Community\_Team](https://community.rapyd.net/u/Community_Team)\
**Replies:** 2\
**Last updated:** [October 10, 2024, 2:42pm UTC](https://community.rapyd.net/t/how-to-issue-a-card-in-sandbox/55455 "2024-10-10T14:42:48Z")

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Rapyd Issuing allows you to issue bank cards funded by the Rapyd Wallet. Here’s how to get started with Rapyd Issuing in Sandbox. Sign up in Client Portal, and go to the Issuing section \> Programs. Copy the select…

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## [Can I transfer funds between wallets without Set Transfer response?](https://community.rapyd.net/t/can-i-transfer-funds-between-wallets-without-set-transfer-response/59457)

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**Author:** [@Fred\_Witting](https://community.rapyd.net/u/Fred_Witting)\
**Replies:** 1\
**Last updated:** [September 12, 2024, 5:20pm UTC](https://community.rapyd.net/t/can-i-transfer-funds-between-wallets-without-set-transfer-response/59457 "2024-09-12T17:20:43Z")

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When I use my regular bank, when I send fiat to another bank account the owner doesn’t ‘accept’. Lets assume I have a series of vendors each KYB with a wallet, we are the KYB marketplace. We wish to move fiat from them …

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## [Virtual Accounts Use Cases](https://community.rapyd.net/t/virtual-accounts-use-cases/2027)

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**Author:** [@Community\_Team](https://community.rapyd.net/u/Community_Team)\
**Replies:** 1\
**Last updated:** [September 11, 2024, 4:14pm UTC](https://community.rapyd.net/t/virtual-accounts-use-cases/2027 "2024-09-11T16:14:36Z")

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Virtual Accounts Use Cases Dedicated Account Numbers to Collect Funds. You can accept payments with a Virtual Account into a Rapyd Wallet, where you can hold funds in multiple currencies. Virtual Accounts act as local …

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## [Ayuda necesito que me ayuden](https://community.rapyd.net/t/ayuda-necesito-que-me-ayuden/59453)

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**Author:** [@Marilyn\_Garcia](https://community.rapyd.net/u/Marilyn_Garcia)\
**Replies:** 1\
**Last updated:** [September 11, 2024, 6:18am UTC](https://community.rapyd.net/t/ayuda-necesito-que-me-ayuden/59453 "2024-09-11T06:18:31Z")

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He retirado mi canje por rapyd hace 5 días y hasta el día de hoy no ha llegado a mi cuenta bancario

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## [Cannot issue cards through the API](https://community.rapyd.net/t/cannot-issue-cards-through-the-api/59383)

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**Author:** [@niccolo.fant](https://community.rapyd.net/u/niccolo.fant)\
**Replies:** 1\
**Last updated:** [June 28, 2024, 1:17pm UTC](https://community.rapyd.net/t/cannot-issue-cards-through-the-api/59383 "2024-06-28T13:17:26Z")

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Whenever i try to issue a card through the API i keep getting this error: ERROR\_ISSUE\_CARD\_PROGRAM\_UNAVAILABLE In the sandbox i have like a bunch of test card programs all with country MEX, could it be something relate…

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## [Dinero tango.me](https://community.rapyd.net/t/dinero-tango-me/59367)

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**Author:** [@Laura\_Leon](https://community.rapyd.net/u/Laura_Leon)\
**Replies:** 1\
**Last updated:** [June 17, 2024, 6:03pm UTC](https://community.rapyd.net/t/dinero-tango-me/59367 "2024-06-17T18:03:01Z")

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El viernes 14 de la app de tango me salía que el dinero ya habia salido para mí banco ,hoy llame a mi banco porque el dinero no se ve reflejado y me pide que rapyd debe darme un certificado transaccional para ellos verif…

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## [Rapyd API Request Signature not match](https://community.rapyd.net/t/rapyd-api-request-signature-not-match/59357)

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**Author:** [@xiaowei](https://community.rapyd.net/u/xiaowei)\
**Replies:** 0\
**Last updated:** [June 9, 2024, 2:56pm UTC](https://community.rapyd.net/t/rapyd-api-request-signature-not-match/59357 "2024-06-09T14:56:53Z")

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Hello everyone, I am new to Rapyd and trying the first api call with postman but I got the Signature not match error message. I am sure that there was no whitespace，trailing zeroes and decimal points. below is my examp…

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## [Need Help Connecting Rapyd's Payment Solutions to the E-Commerce Website](https://community.rapyd.net/t/need-help-connecting-rapyds-payment-solutions-to-the-e-commerce-website/59330)

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**Author:** [@natliarelish998](https://community.rapyd.net/u/natliarelish998)\
**Replies:** 1\
**Last updated:** [May 21, 2024, 1:24pm UTC](https://community.rapyd.net/t/need-help-connecting-rapyds-payment-solutions-to-the-e-commerce-website/59330 "2024-05-21T13:24:54Z")

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Hello everyone I am currently working on an e-commerce website and learning various payment options. I hearded thisthings about Rapyd’s capabilities, and I am most interested about its worldwide reach and rich API suite…

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## [Query Regarding Access to Historical Foreign Exchange Rates via Rapyd API](https://community.rapyd.net/t/query-regarding-access-to-historical-foreign-exchange-rates-via-rapyd-api/59287)

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**Author:** [@Alexis-Dubois](https://community.rapyd.net/u/Alexis-Dubois)\
**Replies:** 2\
**Last updated:** [May 16, 2024, 12:45pm UTC](https://community.rapyd.net/t/query-regarding-access-to-historical-foreign-exchange-rates-via-rapyd-api/59287 "2024-05-16T12:45:54Z")

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Hello Rapyd Developer Support, As we integrate the Rapyd API into our enterprise systems for handling global transactions, I have a question regarding the retrieval of daily foreign exchange rates, as detailed on your p…

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## [Error with Decimal for .net](https://community.rapyd.net/t/error-with-decimal-for-net/59162)

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**Author:** [@Alonso\_Martinez](https://community.rapyd.net/u/Alonso_Martinez)\
**Replies:** 2\
**Last updated:** [April 8, 2024, 4:37pm UTC](https://community.rapyd.net/t/error-with-decimal-for-net/59162 "2024-04-08T16:37:02Z")

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in the rapyd sandbox from .net using the model of its RapydApiRequest library, it does not accept decimals like 1980.00, I must pass it as an integer, how do I solve it?

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## [How do you manage error responses?](https://community.rapyd.net/t/how-do-you-manage-error-responses/59157)

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**Author:** [@BerlinerBasti](https://community.rapyd.net/u/BerlinerBasti)\
**Replies:** 0\
**Last updated:** [February 12, 2024, 9:22pm UTC](https://community.rapyd.net/t/how-do-you-manage-error-responses/59157 "2024-02-12T21:22:33Z")

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How do you efficiently manage and handle the various error responses from the Rapyd API to ensure a seamless user experience, especially in scenarios like payment failures or validation errors, within an application’s ar…

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## [Refund from Multiple Sellers](https://community.rapyd.net/t/refund-from-multiple-sellers/58733)

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**Author:** [@Community\_Team](https://community.rapyd.net/u/Community_Team)\
**Replies:** 0\
**Last updated:** [June 6, 2023, 6:15pm UTC](https://community.rapyd.net/t/refund-from-multiple-sellers/58733 "2023-06-06T18:15:20Z")

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When it comes to transactions involving multiple sellers on a marketplace, handling refunds can sometimes be challenging. Rapyd’s solution, processing refunds from one or multiple sellers becomes quick and hassle-free. H…

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## [I have problems generating a signature - FIXED!](https://community.rapyd.net/t/i-have-problems-generating-a-signature-fixed/59124)

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**Author:** [@malengatiger](https://community.rapyd.net/u/malengatiger)\
**Replies:** 2\
**Last updated:** [January 23, 2024, 6:23pm UTC](https://community.rapyd.net/t/i-have-problems-generating-a-signature-fixed/59124 "2024-01-23T18:23:50Z")

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I am a newbie trying to get going with Rapyd. I cannot generate a signature that works and I have tried the samples and code in gitHub in NodeJS, Java and Dart and have had no luck. For example, the NodeJs version is at…

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## [Rapyd Issue card API ERROR](https://community.rapyd.net/t/rapyd-issue-card-api-error/59121)

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**Author:** [@Shanky\_Chaudhary](https://community.rapyd.net/u/Shanky_Chaudhary)\
**Replies:** 1\
**Last updated:** [January 22, 2024, 3:56pm UTC](https://community.rapyd.net/t/rapyd-issue-card-api-error/59121 "2024-01-22T15:56:49Z")

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We are using card issues API and while creating card we are facing the issue ERROR\_ISSUE\_CARD\_PROGRAM\_UNAVAILABLE This error is also not mentioned in the API document. Please help me out to fix this error API: https:/…

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## [Is it possible to remove the "Payment Successful" page after the customer has completed payment?](https://community.rapyd.net/t/is-it-possible-to-remove-the-payment-successful-page-after-the-customer-has-completed-payment/59111)

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**Author:** [@Dennie\_Lester](https://community.rapyd.net/u/Dennie_Lester)\
**Replies:** 1\
**Last updated:** [January 11, 2024, 3:59pm UTC](https://community.rapyd.net/t/is-it-possible-to-remove-the-payment-successful-page-after-the-customer-has-completed-payment/59111 "2024-01-11T15:59:43Z")

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Is it possible to remove this page and just redirect the customer to our own confirmation page?

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## [Firebase functions webhook validation](https://community.rapyd.net/t/firebase-functions-webhook-validation/59003)

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**Author:** [@blakejp1](https://community.rapyd.net/u/blakejp1)\
**Replies:** 4\
**Last updated:** [November 28, 2023, 7:02pm UTC](https://community.rapyd.net/t/firebase-functions-webhook-validation/59003 "2023-11-28T19:02:25Z")

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I am working in a nodejs firebase functions environment. Has anybody actually been able to get the webhook verified. I can send a request ok and validation works. Its just the incoming webhook. I have a feeling it mi…

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## [Metadata not passing through](https://community.rapyd.net/t/metadata-not-passing-through/59045)

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**Author:** [@whitelotus](https://community.rapyd.net/u/whitelotus)\
**Replies:** 4\
**Last updated:** [November 27, 2023, 3:01pm UTC](https://community.rapyd.net/t/metadata-not-passing-through/59045 "2023-11-27T15:01:15Z")

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I have a flutter app in the making and i have succesfully made the payment work using InAppWebView where user can pay… But i try to pass a metadata for the info that i need about the user and product, but it doesnt seem …

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## [Group Payments](https://community.rapyd.net/t/group-payments/58730)

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**Author:** [@Community\_Team](https://community.rapyd.net/u/Community_Team)\
**Replies:** 1\
**Last updated:** [November 8, 2023, 4:30pm UTC](https://community.rapyd.net/t/group-payments/58730 "2023-11-08T16:30:42Z")

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Group payments have become increasingly popular as a way to simplify transactions and enable multiple customers to collectively pay for a single purchase or service. Rapyd offers a robust group payment feature, allowing …

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## [Information Overwhelm from Documentation](https://community.rapyd.net/t/information-overwhelm-from-documentation/58984)

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**Author:** [@Roy1168](https://community.rapyd.net/u/Roy1168)\
**Replies:** 5\
**Last updated:** [November 3, 2023, 4:42am UTC](https://community.rapyd.net/t/information-overwhelm-from-documentation/58984 "2023-11-03T04:42:52Z")

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Hello, I’m new to Rapyd and have been delving extensively into the documentation. I currently reside in the Philippines, and I use GCash and Maya for bank transfers, which typically happen almost instantly. However, wh…

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## [Building a payment solution and i need help in transferring funds from rapyd to a bank account](https://community.rapyd.net/t/building-a-payment-solution-and-i-need-help-in-transferring-funds-from-rapyd-to-a-bank-account/58926)

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**Author:** [@Everistus\_Nwogo](https://community.rapyd.net/u/Everistus_Nwogo)\
**Replies:** 4\
**Last updated:** [October 17, 2023, 5:10am UTC](https://community.rapyd.net/t/building-a-payment-solution-and-i-need-help-in-transferring-funds-from-rapyd-to-a-bank-account/58926 "2023-10-17T05:10:20Z")

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Please how do i connect with you, i’m building a payment solution and i need help in transferring funds from rapyd to a bank account.

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## [Error with Card Issuing in Sandbox](https://community.rapyd.net/t/error-with-card-issuing-in-sandbox/58876)

<div class="topic-metadata">

**Author:** [@Frank\_Arisah](https://community.rapyd.net/u/Frank_Arisah)\
**Replies:** 7\
**Last updated:** [September 15, 2023, 6:37pm UTC](https://community.rapyd.net/t/error-with-card-issuing-in-sandbox/58876 "2023-09-15T18:37:32Z")

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Hello All the card\_programs in my dashboard result to below error. { “status”: { “error\_code”: “ERROR\_ISSUE\_CARD\_PROGRAM\_UNAVAILABLE”, “status”: “ERROR”, “message”: “The request tried to issue a card, but the card …

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