# Consumer and Shopper FAQs
**URL:** https://community.rapyd.net/c/business-resources/consumer-and-shopper-faqs/51.md
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## [About the Consumer and Shopper FAQs category](https://community.rapyd.net/t/about-the-consumer-and-shopper-faqs-category/1828)
**Author:** [@Community\_Team](https://community.rapyd.net/u/Community_Team)\
**Replies:** 0\
**Last updated:** [May 24, 2022, 2:37am UTC](https://community.rapyd.net/t/about-the-consumer-and-shopper-faqs-category/1828 "2022-05-24T02:37:08Z")
Rapyd addresses common inquiries and clarifications related to using Rapyd’s fintech services, encompassing payment processes, transaction statuses, and platform-specific functionalities.
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## [How do I get my Money Back from a Merchant?](https://community.rapyd.net/t/how-do-i-get-my-money-back-from-a-merchant/1909)
**Author:** [@Community\_Team](https://community.rapyd.net/u/Community_Team)\
**Replies:** 0\
**Last updated:** [February 1, 2022, 8:00am UTC](https://community.rapyd.net/t/how-do-i-get-my-money-back-from-a-merchant/1909 "2022-02-01T08:00:00Z")
The quickest way for you to seek a refund from a merchant is to reach out directly to them with your order details. Rapyd is the payment processor, but not the company that initiated this payment. Unfortunately, Rapyd …
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## [How do I Cancel or Return my Order?](https://community.rapyd.net/t/how-do-i-cancel-or-return-my-order/1841)
**Author:** [@Community\_Team](https://community.rapyd.net/u/Community_Team)\
**Replies:** 0\
**Last updated:** [February 1, 2022, 7:00am UTC](https://community.rapyd.net/t/how-do-i-cancel-or-return-my-order/1841 "2022-02-01T07:00:00Z")
For questions regarding cancelling your order or returning the product, refer to the merchant’s cancellation or return policy. Rapyd is the backend payment processor, however Rapyd is not the company that initiated this…